Retreat Center Policy
Guest check-in time is 3:00pm.
Our Front Desk can store luggage on a complimentary basis until rooms are prepared. All hotel amenities are available for use during this time. If rooms are requested prior to check-in time, early arrivals will be accommodated, as rooms become available. The following Early Check-In rates will apply:
- Check-Ins before 11:00am - $50.00 + tax (based on availability)
- Check-Ins between 11:00am and 1:00pm - $20.00 + tax (based on availability)
- Check-Ins between 1:00pm and 3:00pm – No charge (based on availability)
Guest check-out time is 11:00am.
Our Front Desk can store luggage on a complimentary basis for those guests who have checked out, but are not yet departing the hotel. Guests are asked to drop their keys off at the Front Desk upon Check-Out. Late check-out may be available upon request, but is subject to availability and upcoming reservations. The following Late Check-Out fees will apply:
- Check-Outs between 11:00am and 12:00pm – No charge (based on availability)
- Check-Outs between 12:00pm and 6:00pm - $20.00/hour + tax (based on availability)
- Check-Outs after 6:00pm will be charged the prevailing rate for the full night (based on availability)
Should you need to cancel your reservation, please contact our Honor's Haven Reservation staff at firstname.lastname@example.org, or 845-210-1600 extension 1. Cancellation policies vary based on reservation type.
In the event that a guest fails to check in for a guaranteed reservation, the no show policy will be based on the reservation type reserved. Please refer to your confirmation letter for more details.
If you must shorten your stay with us, we ask that you kindly do so no less than 24-hours prior to arrival to avoid any charges. Changes made upon day of arrival or after you have checked will be subject to a one night's room charge plus tax, early departure charge.
Guests must be at least 21 years of age to make a reservation and check-in to Honor's Haven Retreat and Conference Center.
Guests will be asked to provide valid proof of identity upon check-in.
Payment will be taken at the time of booking. Upon arrival a credit card will be required for security purposes. The authorization will hold the funds and may appear as a pending charge. The authorization will be held until check-out. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution, and the hotel will not be responsible for any resulting fees or charges.
Payment for a stay will be collected upon booking. Honor's Haven accepts Visa, MasterCard, American Express, and Discover as forms of payment.
A credit card must be swiped at check-in and held on file for security purposes. Even if a cash payment is the desired method of payment, a card will still be required.
For payment arrangements to a third-party credit card, please contact the Reservation's Department at the time of booking; email@example.com or 845-210-1600 extension 1.
All rooms have a maximum occupancy of 4 guests. Extra person fees apply after 2nd guests.
The hotel is fully equipped with smoke detectors and emergency evacuation plans in all rooms and public areas.
Please be aware that vehicles parked in the fire lanes, no parking areas, or in any manner which impedes the flow of traffic will be issued a parking violation. These parking violations could result in a $50.00 fee that will be added to you hotel bill.
A valid credit card guarantee, deposit or pre-payment is required at the time of booking.
In accordance with the New York State Clean Indoor Air Act, smoking is prohibited in all public spaces at Honor's Haven Retreat and Conference Center, including conference rooms, lobbies, hallways and entryways. In addition, Honor's Haven does not allow smoking in any of its guest rooms. Violation of this policy may result in a $250.00 surcharge as well as a fine of up to $1000.00.
Honor's Haven Retreat and Conference Center is not responsible for lost, damaged or stolen personal items. All rooms are equipped with in- room safes. Should any guests lose personal belongings while staying at Honor's Haven, if recovered, the item will be recorded as "found." Honor's Haven keeps a detailed record of all “found” items and will make a reasonable effort to contact the guest if an item is left in the Hotel's guest room after the guest has checked-out. These items will be placed in our Lost and Found until claimed. We will ship items back at the owner's expense. Any items in the Lost & Found, which are not claimed within sixty (60) days, will be donated to a local charity or discarded.
Honor's Haven Retreat and Conference Center has a zero tolerance policy in which it will refuse to admit or refuse service or accommodation in the hotel or may remove a person who: while on the premises of the hotel acts in an obviously intoxicated or disorderly manner, destroys or threatens to destroy hotel property, or causes or threatens to cause public disturbance; or refuses or is unable to pay for the accommodations or services. Honor's Haven may limit the number of guests who may occupy a particular guest room in the hotel and will only allow registered guests to use its facilities. A person who negligently or intentionally causes damages to the hotel or any furniture or furnishings within the hotel, shall be liable for damages sustained by the hotel staff, including the hotel's loss of revenue resulting from the inability to rent or lease rooms while damage is being repaired.
After 10:00pm, We ask that all guests refrain from amplified noise indoors and use quiet voices outdoors, and respect the privacy of other Retreat Center guests.
We provide housekeeping service to the rooms everyday between the hours of 9:00am and 3:00pm. Additional needs may be handled by the Front Desk.
Parents and guardians are personally and legally responsible for children at all times. Please do not leave children unattended in guest rooms or anywhere on resort property. For health and safety reasons, all children under the age of 18 are not permitted in certain areas of the Spa. All children under 16 years must be accompanied by an adult in order to gain access to the swimming pool. Children under the age of 18 are not permitted inside the Fitness Center, Locker Rooms, Saunas or Jacuzzis.
*Service Animals are allowed per ADA Regulations.
- Emotional Support Animals, Comfort Animals, and Therapy Dogs are not service animals under Title II and Title III of the ADA and are not allowed on property. Any non-service animal housing will result in a $150+tax charge per animal, per night.
- Service animals must be harnessed, leashed or otherwise tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. Please be advised that there is a grassy area at the rear of the Retreat and Conference center (outside of the Pacific Ballroom); service animals should relieve themselves in this area ONLY. Animal waste should be disposed of properly; in a disposable plastic bag and placed in any of the outside garbage receptacles. Animal waste should NOT be disposed of inside any building.
- As a registered guest, you will be held financially responsible for any damage caused by your service animal. Service Animals are required to be up-to-date on all of their shots and should be free of fleas and ticks.
The Swimming Facilities at Honor's Haven Retreat and Conference Center are not supervised by a lifeguard or other responsible person. Swim at your own risk. In place of on-site supervision, this facility has established a series of safeguards to be followed by all guests. NEVER SWIM OR USE OUR JACUZZIS ALONE. A minimum of two adults, 18 years of age or older must be present whenever the swimming facility or Jacuzzi is in use, with at least on adult on the pool deck. THERE IS NO SUBSTITUTE FOR ADEQUATE SUPERVISION. Children under 16 years of age must be accompanied to the bathing facility by a parent or guardian, or similar adult responsible for their safety and behavior.
Due to local and state Health Department codes and liability concerns, the hotel does not allow outside food or drinks to be brought into the hotel unless they are provided by a hotel-approved caterer with a certificate of insurance on file with the hotel.
Honor's Haven strictly prohibits the preparation of any food items in guest rooms and meeting facilities. Any unauthorized food preparation in guest rooms and/or meeting spaces will be subject to a $250.00 plus tax, deep cleaning fee. Registered guests wishing to barbeque on Hotel grounds MUST obtain prior written permission from Management.
All accommodations are subject to New York State Sales tax and Local County tax.
*Reservations made under a group block have policies based on signed contracts. Please speak with group leader regarding your reservation policies.